Refund & Cancellation Policy
Last updated: [01 Oct, 2025]
At Dr Pratip Banerji Memorial Homeo Clinic & Services, we aim to provide the best possible care and treatment to our patients. We appreciate your trust in our telemedicine and online consultation services.
- Refund Eligibility
- Refunds are applicable only for international patients (residing outside India) who have made payments for online consultations or treatment packages.
- Refunds will not be provided for in-clinic consultations or services rendered to patients in India.
- Conditions for Refund
You may be eligible for a refund in the following cases:
- You cancel your online consultation at least 24 hours before the scheduled time.
- You have made a duplicate payment by error.
- You did not receive the consultation or medicine dispatch due to our error.
- Refund Process
- To initiate a refund, please email us at support@pbmhomeoclinic.com with your transaction details.
- Refunds will be processed within 7–10 business days through the original method of payment.
- Non-Refundable Circumstances
- No refunds will be granted after a consultation has been provided.
- Custom-prepared homeopathic medicines once shipped cannot be returned or refunded.
*NOTE: We are currently not shipping Medicines outside India.